Administration and Staff

Dean of Programs and External Relations

Francisco Chabrán has spent the past 15 years advancing impactful work across government, higher education, and corporate learning and development. He holds a Bachelor of Arts in Sociology from Whittier College, where he was recognized as the Distinguished Sociologist in Praxis by his graduating class. He also earned a Master’s in International Relations from the School of Global and Public Affairs at IE University, where he completed a thesis on The Digital Age of Transparency.

Francisco began his career in public service as a Legislative Deputy to Los Angeles County Supervisor Gloria Molina, the first Latina elected to the LA County Board of Supervisors. He later joined IE University, where he held several leadership roles across Admissions, Financial Aid, Student Services, and International Development. For seven years, he served as Director of the IE New York City Center, strengthening the university’s presence in North America.

He lives in New York City’s Upper East Side with his wife, Stephanie, and their two daughters Esperanza and Valentina.

francisco.chabran@ienyc.edu 

Managing Director

Lilian Lopez is the Managing Director for IE New York College, bringing over 12 years of international experience in Higher Education, specializing in admissions, recruitment, business development, and global expansion. Starting her journey in Madrid, she launched innovative programs for IE’s School of Human Sciences and Technology. Since 2016, she has been at the forefront of IE’s growth in the U.S. and Canada, working to elevate the university's presence on a global scale. A proud graduate of the Wisconsin School of Business (B.B.A.) and IE Business School (Master’s in Management), Lilian is passionate about education's transformative power, committed to empowering future leaders and fostering opportunities that drive positive change in the world.

Lilian.lopez@‌ienyc.edu

Talent & Careers Associate

Milena Avagyan serves as a Talent & Careers Associate at IE New York College, where she supports students in navigating career platforms, exploring professional opportunities, and connecting with employers. Her work focuses on managing career resources and contributing to initiatives that enhance student employment outcomes.

As a recent graduate of IENYC’s Master in Business for Social Impact and Sustainability (BSIS) program, Milena brings a student-centered perspective to career development and is passionate about helping graduates pursue meaningful and impactful career paths.

milena.avagyan@ienyc.edu

Director of Operations, Title IX Coordinator‌

Jessica Chang-Russell leads College operations and planning to deliver an effective and efficient working and learning environment. As a member of the leadership team, she supports strategic and operational planning, policies, procedures and change management. Jessica also leads on IENYC campus safety, development of inclusion and diversity initiatives and serves as the College’s Title IX Coordinator. Jessica has over 10 years of events and project management experience and holds an M.S. in International Fashion Marketing from IE New York College.

Jessica.chang@‌ienyc.edu  

IT Helpdesk Technician

Thomas is the Part time Help Desk/AV Technician at IE New York College (IENYC). In his role, he is responsible for providing technical expertise and assistance to resolve technical problems. Thomas joins us with 10+ years of experience in the information technology industry and is currently a Senior IT Analyst at Score Media and Gaming

IT@ienyc.edu 

Director of Counseling and Disability Services Coordinator

Michael Cohen, PhD is Director of Student Counseling & Disability Services at IE New York College (IENYC); and President of the Michael Cohen Group, LLC (MCG), an internationally renowned applied research and consulting firm. Dr. Cohen is a psychologist, clinician, researcher and educator with forty years’ experience in the areas of mental health and post-secondary, adult & life-span learning & education. Dr. Cohen is widely published, a member of the American Psychological & Counseling Associations (APA & ACA), and received his PhD in Developmental Psychology from the Graduate Center of the City University of New York.

Michael.cohen@‌ienyc.edu 

Institutional Office Assistant

Enrique is the Institutional Office Assistant at IE New York College.  In this role, he supports the Director of Operations and the college's leadership team. Enrique supports institutional visits, events, and guest engagement while contributing to day-to-day office management, supporting office functions, and contributing to a positive and organized environment for the IENYC community.

enrique.cruzamigon@ienyc.edu

Registrar

Miriam has over 25 years of experience in higher education, serving most recently as Secretary General at IE University and a member of the Rectoral Committee since 2013. Prior to that she had a long and successful career as a University Professor in Spain and in the USA and Israel (Tufts University, Boston, USA and Technion, Institute of Technology, Israel). She was also a Visiting Professor at 12 European universities. Miriam earned a Ph.D. in Philosophy and a Master's Degree from the Complutense University in Madrid. Her academic research includes the exploration of short stories, the creation of didactic material, and oral and written communication for technological purposes. She is the author of several publications in databases such as Latindex or Dialnet, the author of 6 book chapters and books, and the participant in 7 research projects and 4 teaching innovation projects.

IENYC’s Registrar operates from the College’s sole member IE University. She can be reached via email.

Registrar@‌ienyc.edu

Associate Director of Global Student Services and Recruitment

Andrea serves as the Associate Director of Global Student Services and Recruitment at IENYC, overseeing recruitment and student services on a global scale. With a strong background in international recruitment and marketing within higher education, particularly in the U.S., Andrea holds an M.S. in Marketing and Revenue Management. She also brings specialized expertise in marketing and e-commerce, developed through both her academic and professional experience abroad. Andrea's previous experience in hospitality management across Europe has enabled her to refine her skills in customer service, leadership, and event management, further strengthening her ability to support IENYC’s recruitment and student services goals.

andrea.gonzalez@ienyc.edu

Director of Administrative Services and Bursary

With a rich background spanning non-profit, for-profit, and banking/consulting sectors, Daniela brings a wealth of international experience to her role as Director of Administrative Services and Bursary at IE New York College. Before her current role, Daniela spearheaded improvements across Operations, Budgeting, Risk Management, and Human Resources at IE USA North America as the LLC Manager. Previously, as the Director of the Healthy Lifestyles Department at a leading branch of YMCA of Greater New York, Daniela’s role involved leveraging her expertise in process implementation and enhancement to drive membership growth, retention, and satisfaction. 

Beyond her administrative expertise, Daniela is an Adjunct Professor at the IE Center for Health and Well-being, leveraging her certification as a Personal and Group Fitness Specialist to design impactful courses and seminars focused on enhancing individual and organizational well-being.

Daniela.hervella@‌ienyc.edu 

Office Assistant

Noam is an Office Assistant at IE New York College who supports the President and other administrative staff. He assists in academic operations and office functions. Noam is a graduate from Adelphi University with a Bachelor of Arts in History and has volunteered in six different countries around the world.

noam.klotz@ienyc.edu 

Associate Director of Registrar and Planning

Ana Montes has over 20 years of international experience in process improvement, project management, and quality assurance across higher education, the software industry, and government agencies. Before joining IE University, she served as Sr. Project Coordinator, Carnegie Mellon University (USA), where she managed research grants and enhanced academic and administrative operations through process optimization. She also held quality assurance and process improvement roles at Santander Bank (Spain), leading initiatives to improve banking software performance and compliance. Earlier in her career, she served as Finance & Admin Team Lead, Sandwell MBC (UK). She holds an M.Sc. in IT Management (UNED, Spain) and a B.Sc. in Systems Engineering (ULA, Venezuela).

ana.montes@ie.edu

Program Director, M.S. in Business for Social Impact and Sustainability

Elizabeth (Liz) Pulos joins IENYC after 10+ years leading sustainability and social impact teams at Converse/Nike, Macy’s, and global nonprofit WRAP. Prior to her career in corporate responsibility, she worked in trend forecasting and strategic branding, media production, and events management.

Liz holds a B.S. in International Trade and Marketing for the Fashion Industries from the Fashion Institute of Technology (FIT), and an M.S. in Sustainable Fashion from GCNYC. She co-wrote the SUNY Open textbook, Good Corporation, Bad Corporation: Corporate Social Responsibility in the Global Economy and teaches International Corporate Responsibility at FIT. Liz also studied Fashion Marketing at LaSalle International School of Fashion, Arts and Design in Montréal; Musical Performance at Mount Royal University in Calgary; and Environmental Science at the University of Calgary. A classically trained violist, she has performed in New York, Canada, Europe, the UK, and Australia.

elizabeth.pulos@ienyc.edu 

Faculty Chair and Program Director, M.S. in Management and M.S. in Finance

Dmitri is a senior executive with a 21-year career in global financial markets. Most recently, Dmitri was a Co-head of Global Trading at Credit Agricole Corporate and Investment Bank. Currently, Dmitri serves as an advisor to QBIX, an innovative social network startup. He earned his D.B.A. degree in Finance at the University of Manchester, UK.

Dmitri.shuster@‌ienyc.edu 

Director of IE Career Hub, North America

Belén leads IE’s Career Hub for North America from New York, where she drives employer partnerships to expand IE University’s footprint across the region, with a strong focus on student outcomes and long-term impact.

With over seven years at IE, she has held a range of roles across admissions and program management, developing a deep understanding of talent development in higher education. Most recently, she led Corporate Business Development for the Middle East and Africa, driving strategic partnerships that significantly strengthened IE’s presence in the region.

Belén brings a global, commercial perspective, combining deep institutional knowledge with a proven track record of building high-impact partnerships.

Associate Director of Institutional Effectiveness

Shreya Verma serves as the Associate Director of Institutional Effectiveness at the college, where she leads and coordinates assessment, accreditation, and regulatory reporting efforts. She is dedicated to advancing evidence-based decision-making, continuous improvement initiatives, and ensuring compliance with accreditation standards. In her role, Shreya also serves as the Accreditation Liaison Officer (ALO) for the Middle States Commission on Higher Education (MSCHE). With a strong passion for technology integration in education, she is committed to creating dynamic learning spaces that foster growth and innovation.

Shreya.Verma@ienyc.edu

Career Advisor

As a fractional Head of People, Leah brings over 10 years of experience building and scaling people programs and HR infrastructure at global tech startups, including companies like Teampay and Reality Defender. At IE NYC, Leah leads Career Services for students through workshop facilitation, curriculum development, and individual advising.

leah.ward@ienyc.edu

Director of Student Experience and Academic Operations

Madison Wright is the Associate Director of Student Experience and Academic Operations, where she plays a central role in student engagement, campus life, and academic operations to ensure the highest quality student experience from arrival through graduation. Madison is a proud graduate of IE University (Bachelor's in Communications & Digital Media), and is a native New Yorker. She is committed to creating highly impactful strategies for community building and program execution.

madison.wright@ienyc.edu